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Privacy Policy

Mendocino Clothing Company Ltd., (called in this statement "Mendocino"), is committed to protecting your privacy and maintaining confidentiality of any identifiable information that we collect about you ("Personal Information").

The purpose of this Privacy Policy is to outline the reasons we collect, use, disclose and protect your Personal Information collected in our stores and through our website.

Collection and Use of Personal Information:

Mendocino requests certain types of personal information at the store level and on our website for identification purposes only and with your consent. The purpose for collecting your Personal Information is disclosed to you at the time we collect the information.

At the store level Personal Information such as (name, phone number, address, and postal code) is collected to help identify you to help us to provide exceptional customer service. This information is not sold and is kept in strict confidence. You have control over how we obtain and use this information, and which information you are comfortable giving out. When you purchase products at one of our stores, you can do so anonymously, when you pay with cash. If you use a credit or debit card when making an in-store purchase, you will be asked for your credit card/debit card information to process your purchase.

Below are some reasons in which we may collect your personal information at store level:

  • To enter you into our special rewards points system
  • To add you to our mailing list, where you will be informed of special events and promotions
  • To ensure your purchase is available on file if you would like to return previously purchased merchandise for a store credit or exchange. We collect this information to prevent fraud and for loss prevention purposes.

On our website (www.mendocino.ca), when you are interested in joining our mailing list, you will be asked to complete an electronic form. This is a completely optional program and if interested you will be asked for your name, email address and phone number so that we will be able to be in touch with you as asked. This information is not sold and is kept in strict confidence. Providing this Personal Information is completely voluntary and upon your providing it you acknowledge that you would like us to send you relevant information from Mendocino, such as in store promotions and special events.

We will keep your Personal Information indefinitely in order to contact you and provide you with offers and in-store promotions. If at any time you no longer would like to receive the Mendocino notifications, you are able to unsubscribe from the mailing list by clicking on the provided link in an email from us.

Disclosure of Personal Information:

Never at any point in time will Mendocino disclose your Personal Information to anyone outside of the company. If you do not wish to give out your Personal Information, we will not collect it. Your Personal Information will only be disclosed to the Mendocino employee in charge of distributing our online mailers, to ensure you are able to receive the notifications you have requested. If at any time you no longer wish to receive the Mendocino notifications, you are able to unsubscribe from the mailing list by clicking on the provided link in an email from us.

Legal:

Mendocino must provide your Personal Information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by law.

Contacting us about your Privacy:

We want to assure you that Mendocino is dedicated to protecting your privacy. Please feel free to contact us at any time should you wish to:

  • Access or correct your personal information
  • Withdraw your email address you provided that we use to send you product offerings

Contacting Us:

If there are any questions or concerns regarding this Privacy Policy or the Personal Information collection described above, please contact us as follows:

By Email:
[email protected]

By Mail:
Mendocino Clothing
496 Gilbert Ave
Toronto, ON
M6E 4X5

By Fax:
416-847-0591

This Privacy Policy was last updated in January 2016.

 

Please click here for information on Mendocino's compliance with Accessibility Standards for Customer Service, Ontario Regulation 429/07 (AODA) under the Accessibility for Ontarians with Disabilities Act, 2005.